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by V.V. Mncora
(South Africa)
You as a quality manager are presented with the following costs incurred in your company:
• Prevention costs R 9 890
• Appraisal costs R 4 740
• Internal failure costs R27 940
• External failure costs R49 860
1. Based on this information, what does it tell you about your quality systems and processes?
TQM Quality Philosophies 8D Manager Balanced Scorecard Selling Quality Knowledge Management Project Management Process Management SWOT Manager TOC Quality Manual Six Sigma Lean Manufacturing
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