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Jun 16, 2010 Rating TQM in Sales Operations by: Muhammad Ghazali TQM, also known as Total Quality Control (TQC), is a management tool for improving total performance. TQC means organized activities involving everyone in a company ? managers and workers ? in a totally systemic and integrated effort toward improving performance at every level. It is to lead to increased customer satisfaction through satisfying such corporate cross-functional goals as quality, cost, scheduling, manpower development, and new product development. TQC is a movement aimed at improvement of managerial performance at all levels. Quality control carried out in this manner is called company-wide quality control or total quality control (TQC). In sale operation, based on the philosophy of "Customer First", for examples; Toyota was develop and provide innovative, safe and outstanding high quality products and services that meet a wide variety of customers' demands to enrich the lives of peoples around. TQM convinced itself that it would be a good idea to improve standard features without focusing on cost and also to use the "reverse thinking" that profits come from sales expansion; this thinking is what helped the Toyota evolve over time to become the vehicle that meets its customers' needs. As a leader in the industry of automobile manufacture and production, the company adopts a philosophy in terms of its production system, which is named The Toyota Way. The fundamental reason for Toyota's success in the global marketplace lies in its corporate philosophy ? the set of rules and attitudes that govern the use of its resources. Toyota have successfully penetrated global markets and established a world-wide presence by virtue of its productivity. The company's approach to both product development and distribution is very consumer-friendly and market-driven. By practicing the philosophies of "Daily improvements" and "Good thinking, Good products,? the TPS has evolved into a world-renowned production system. Furthermore, all Toyota production divisions are making sales to ensure its continued successful.

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