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TOYOTA TRUCK RECALL ...

by BUDS M. FERNANDO
(Philippines)

BUDS FERNANDO (Founder-President, INTEGRAL TRANSFORMATION GROUP, INC.)

BUDS FERNANDO (Founder-President, INTEGRAL TRANSFORMATION GROUP, INC.)

Quality is not all about processes, systems, procedures and organizational designs. Inside and deeper all these factors are "people". Growth does not trickle down, so development efforts must address human needs directly.

Similarly, the initiatives on quality improvements and quality systems all depend on how the human factor is accomplishing its assigned tasks based on the quality standards set by the organization.

Development and quality does not start with goods, it starts wih people and their education, organization, and discipline.

BUDS M. FERNANDO (Founder-President, INTEGRAL TRANSFORMATION GROUP, INC.)

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TOYOTA TRUCK RECALL ...

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Feb 11, 2010
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Does quality grows naturally?
by: Noli Manuel

I strongly agree with Budz when he says that quality is all about people, and he mentioned that it goes along with the education, organization, and discipline.

Sad to say however, there are so many companies out there, with highly educated people, highly organized organization, and strong discipline.

They observe proper decorum and quality is spread out in all of what they do, yet, as we observe today, companies are closing down.

Quality should not be considered as a tool for management, but rather a corporate or administrative culture to be developed within the people in the organization.

How? well, the bottom line is your answer and practice on "how much do you value your human resource", as these will naturally develop your business.

Business development is a matter of developing your people that will eventually develop your business.

Feb 16, 2010
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TOYOTA TRUCIK RECALL . . .
by: BUDS M. FERNANDO

I fully agree with Mr. Noli Manuel's comments.

Yes, quality is a culture. Quality culture is also about quality leadership, quality training, quality attitude, etc.

Philosophically, I would rather say that it is all about sowing goodness, to reap goodness...you reap what you sow. If you start sowing quality attitudes, quality actions,quality systems, quality leadership, etc., then normally you reap quality.

Quality brings about goodness inside the organization and results into good actions from the quality practitioner.
The essence of quality really boils down into the transformation of people. Transformation is, literally, a forming over, a restructuring.

By transformation we speak of the transformation of people--specifically the transformation of consciousness. In this context consciousness does not mean simple waking awareness.

Here it refers to the state of being conscious of one's consciousness. You are keenly aware that you have awareness. In effect, this is a new perspective that sees other perspectives--a paradigm shift.

This is the raison d'etre of quality.

BUDS M. FERNANDO, Founder-President, INTEGRAL TRANSFORMATION GROUP, INC.


Mar 02, 2010
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Quality is a learning curve to a better organisation
by: Derren McAlpine

After reading the comments of both extremely knowledgeable gentlemen (BUDS M. FERNANDO and Noli Manuel) I am in full agreement with what they state as quality is about your human resources and sowing the correct seeds to reap the growth they give, and quality is not just about someone in a white coat completing inspections.

I have been working in Quality for the past 17 years and have been lucky in the sence that I have worked for 'Quality organisations' in the sence that they valued their workforce and encouraged training and development not only in quality but in the process of improving the person thus improving the way the person interacts within their process.

Most businesses that i have worked in or have had dealings with strive for perfection through using quality in both how things are made by the use of standards and processes but also by employing the correct people not only with good qualifications but also with solid experience in their field.

This i believe is how Toyota will bounce back as they have this down to an art form.


Mar 29, 2010
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QUALITY CONCEPTS
by: BUDS M. FERNANDO

Quality is also about the following highly interrelated and intra-related Core Values & Concepts: Societal responsibility, Visionary leadership, Customer-driven excellence, Organizational & personal learning, Valuing workforce members & partners, Agility, Focus on the future, Managing for Innovation, Management by Fact, Focus on results & creating value, systems perspective and International Standards.

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