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TQM -From Management to Leadership

by sooltan

In TQM we speak about leadership, yet there is a need for management in an organisation. What you think !!!

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TQM -From Management to Leadership

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Jul 26, 2010
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starstarstarstarstar 		Food management
by: Anonymous

What is TQM for Food management system?
May 29, 2010
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starstarstarstarstar 		worker empowerment - the foundations of TQM
by: Derren McAlpine

since writing my last comment on TQM from management to leadership, i have read the comment from an anonymous writer and agree in principles what they have stated, one of the main principles of TQM (as can be read in any book or web page on TPS or Toyota production systems)is the empowerment that management can give to its work force to instigate TQM.

This leads upto the base question that was originally listed and shows that good management practice would allow empowerment of its workforce.

This again leads to the leadership principles of TQM as for the empowerment to work the leader should inspire the workers and motivate then to get the best out of TQM.
May 28, 2010
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starstarstarstarstar 		Thanks to TQM!
by: Anonymous

Between 1993-1996, I was an employee of a mortgage company trying to attain the Malcolm Baldrige National Quality Award using TQM as its foundation.

They did not achieve the award but it was the very best training I had ever received.

It has defined who I am as an employee and has become the fabric of my own personal development, even though it is meant to be a corporate strategy.

My focus is customer satisfaction increased by relationship building, providing quality service upfront to avert crisis-management, focusing on continuous improvement and efficiency, learning to brainstorm and seek answers to problems rather than just focusing on a problem, assessing expectations in order to exceed them , seeking performance evaluations to benchmark progress and recognizing that it's the people on the front line who have the potential and best knowledge of changes that can be done better or different rather than distant and unattached managers who don?t realize the implications of some their decisions.

They asked for our ideas and if they were implemented, points were awarded depending on the type of idea it was and its outcome and those points were then applied to items in a catalog almost like an enhanced version of a suggestion box which became a win-win for the company and the employee.

I respect and seek out companies that have a vision and mission statement which helps keep the employees aiming in one direction with purpose.

I understand that I can have a positive effect individually while contributing to the overall success of the company.

If a company is willing to invest in the belief that employees are important, should be given empowerment to make decisions, should be encouraged to seek improvement, and should be trained to focus on doing quality work upfront rather than waste resources in repairing problematic situations then it is there that you will find a successful company and extraordinary employees.

Generally, a happy employee is a good employee. I tell you all this because I attribute my TQM Training to who I am as an employee for which I am so very grateful.
May 25, 2010
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starstarstarstarstar 		Leaders and Managers in TQM
by: Derren McAlpine

I agree with what has been said as in TQM, people speak of how this technique needs to be managed but in the same breath led from the front.

It should be made aware that mangers do not necessarily make good leaders and vice versa.

In my experience of working within a TQM environment and also being a Quality Manager i have had to balance leadership with management as most companies quality ethos state that a system will be managed but for this to happen then the person manageing must also lead and motivate the team effectivley and efficiently for the ethos to stand.

I have found this balance hard as i have stronger leadership skills than management skills.

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