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Business Excellence Guide
    

  

 

" Business Process Management Tools Free E-Course"

 

Free E- course will show you the "How To Steps" to learning about the processes tools and ideas that comprise quality and how quality can be applied to your work.

Signup up & Receive Your Ecourse right now!

Who Can Benefit from This E- course ?

Basic Business Process Management User Guide is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.

It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

You Will Learn How To...

    Step 1: Select the process to be improved

    Step 2: Organize a team to improve the process.

    Step 3: Define the current process using a flowchart.

    Step 4: Simplify the process by removing redundant or unnecessary activities.

    Step 5: Develop a plan for collecting data  

    Step 6: Assess whether the process is stable.

    Step 7: Assess whether the process is capable.

    Step 8: Identify the root causes which prevent the process from meeting the objective.

    Step 9: Develop a plan for implementing a change

    Step 10: Modify the data collection plan developed in Step 5, if necessary.

    Step 11: Test the changed process and collect data.

    Step 12: Assess whether the changed process is stable.

    Step 13: Assess whether the change improved the process.

    Step 14: Determine whether additional process improvements are feasible.

    Example of Some Tools Included :

    1- Affinity Diagram

    2- Brainstorming

    3- Control Charts (screen shoot)

    4- Histogram(screen shoot)

    5- Fishbone

    6- Flowcharts(screen shoot)

    7-Pareto Chart (screen shoot)

    8- Run Chart


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