Malcolm Baldrige National Quality Award (MBNQA)
In my opinion , Malcolm Baldrige National Quality Award is the most easy and powerful guide that any one can use to achieve excellence in business.
What is MBNQA ?
It is a criteria designed to help organizations use an integrated approach to organizational performance management that results in :
1.Delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability
2.Improvement of overall organizational effectiveness and capabilities
3.Organizational and personal learning
Benefits of using MBNQA:
1- achieving sustainable results in today’s challenging environment
2- help you think strategically
3- help you align your processes, your people, your resources, and your customers’ needs.
Click here to read why apply MBNQA
Who can use MBNQA :
Whether your organization is small or large; is involved in service, manufacturing, government, or nonprofit work; and has one office or multiple sites across the globe, the Criteria provide a valuable framework that can help you measure performance and plan in an uncertain environment.
The Criteria can help you align resources with approaches, such as ISO 9000, Lean, a Balanced Scorecard, and Six Sigma ; improve communication, productivity, and effectiveness; and achieve strategic goals.
How to use MBNQA criteria?
You can apply for the award or just download and using it as a guide for excellence.
Useful tools to begin :
3-Are We Making Progress as Leaders.
4-Malcolm baldrige national quality award
