What Is Total Quality Management
Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization. TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.
Principles Of TQM
1- Be Customer focused: Whatever you do for quality improvement, remember that ONLY customers determine the level of quality. Whatever you do to foster quality improvement, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
2-Insure Total Employee Involvement: You must remove fear from work place, then empower employee... you provide the proper environment.
3- Process Centered: Fundamental part of TQM is to focus on process thinking.
5- Strategic and systematic approach: Strategic plan must integrate quality as core component.
6- Continual Improvement: Using analytical, quality tools, and creative thinking to become more efficient and effective.
7- Fact Based Decision Making:
Decision making must be ONLY on data, not personal or situational thinking.
8- Communication: Communication strategy, method and timeliness must be well defined.
TQM Implementation Approaches
You can't implement just one effective solution for planning and implementing TQM concepts in all situations. Below we list generic models for implementing total quality management theory:
1- Train top management on TQM principles.
2- Assess the current: Culture, customer satisfaction, and quality management system.
3- Top management determines the core values and principles and communicates them.
4- Develop a TQM master plan based on steps 1,2,3.
5- Identify and prioritize customer needs and determine products or service to meet those needs.
6- Determine the critical processes that produces those products or services.
7- Create process improvement teams.
8- Managers supports the efforts by planning, training, and providing resources to the team.
9- Management integrates changes for improvement in daily process management. After improvements standardization takes place.
10- Evaluate progress against plan and adjust as needed.
11- Provide constant employee awareness and feedback. Establish an employee reward/ recognition process.
Strategies to develop TQM
1-TQM elements approach: Take key business process and use TQM Tools to foster improvement.
Use quality circles, statistical process control, taguchi method, and quality function deployment.
2 - The guru approach: Use the guides of one of the leading quality thinker.
3- Organization model approach: The organization use benchmarking or MBNQA as model for excellence.
4- Japanese total quality approach: Companies pursue the deming prize use deming principles
Have A Question About This Topic?
Do you have a question about this? Share it!
What Other Visitors Have Said
Click below to see contributions from other visitors to this page...
Winning and longevity
Why would a company that is turning out a satisfactory product want to continually examine its processes and work environment?
How To Start TQM Program?
five concept for an effective tqm
How is the TQM applied in the banking industries?
When applying total quality management in the banking organisations, how do we go about to ensure that a perfect and accepted total quality control is …
TQM -From Management to Leadership
In TQM we speak about leadership, yet there is a need for management in an organisation. What you think !!!
What is total quality managament in hr?
i want to get clear about the relation between TQM and HR. How can we implement TQM in HR.
Impact on customer satisfaction of the implementation of TQM
what would be the impact on customer satisfaction of the implementation of TQM in hospital.
Challenges of TQM in service organisations
Well i would like to know what are challenges that one might encounter in try to implement TQM in service organisations and how can they be overcomed.
How TQM works in sales operations?
The implementation of TQM in sales
How to measure TQM? Not rated yet
Explain the variety of ways in which TQM can be measured within an oraganisation?
What is the impact of quality on society, employees and institutions? Not rated yet
What is the impact of quality on society, employees and institutions?
Effectiveness of TQM on manufacturing company Not rated yet
Do a study on manufacturing organization and analyze the effect of TQM on its performance. Support the study with 2 quality tools subscribed by Kaoru Ishikawa …
TQM and the theory of constraints Not rated yet
What is the relations between TQM and the theory of constraints?
TQM and change Not rated yet
Why it is that tqm is an effective tool for an organization be able to coup wt the rapid changing business environment
Customer satisfaction Not rated yet
How do you make customer expected quality and perceived quality with our product?
Top 10 stategies for top management Not rated yet
What are the top 10 stategies for top management in the implementation of TQM?
Service vs Production Not rated yet
what is total quaility management in the contest of services or a production,evaluate the major differences between the two with examples.
How does TQM PLANNING effect on the performance? Not rated yet
What is the effect of total guality managment planning on the institution performance
"What is difference between TQM & Kaizen" Not rated yet
"What is difference between TQM & Kaizen"
TQM imlementation approach Not rated yet
what are the meaning of each approach of TQM implementation? who is or are the author,name of book,edition,years and pages?
How to apply in beauty salon Not rated yet
How would you apply these measures in a beauty salon?
TQM in hospitals Not rated yet
How to assess (or measure) TQM in hospitals?
What are the six sigmas in tqm? Not rated yet
What are the six sigmas in TQM? how does it helps in an organization
What are the short term and long term strategies in TQM Not rated yet
As a nurse in-charge what TQM strategies(long term and short term )so as to effective evaluate any change in the ward?
Customer service analysis Not rated yet
How does customer service analysis help in TQM?
How does communication affect TQM? Not rated yet
How does communication affect TQM?
Is TQM process cearly identify from other process? Not rated yet
Is TQM process cearly identify from other process?
Use of TQM in project management. Not rated yet
How can you use TQM guidelines to streamline operations in a project?
How to apply TQM in university? Not rated yet
You are a university manager in the quality control services division of a large New Zealand university. Your defined role is to apply Total Quality Management …
How TQM works in warehouse operation? Not rated yet
Can we apply TQM in warehouse management? How does TQM helps in the warehouse operations in order to be more efficient?
Founder of TQM Not rated yet
Who is/are the founder of TQM?
Please Help Not rated yet
1. what are the characteristics of the board of directors with reference to the Belbin model? 2. Identify the decision maker, the technical inclined …
How can TQM can be apply to human resource? Not rated yet
How can TQM can be apply to human resource?
Motivation Not rated yet
How to motivate employees?
"How To Start TQM Program?" Not rated yet
Dear Sir, we have oil marketing company and we want to start TQM Program. So, how, from where, ..............etc. to start.
Leadership Not rated yet
What is it all about the leadership which is one of the eight principles of Total Quality Management?
Which analysis tools could you use in the context of TQM? Not rated yet
Which analysis tools could you use in the context of TQM? How do you differentiate Tools for analysis phase before implementing TQM like SWOT, benchmarking, …
What is the appropriateness of total quality management in todays organizations? Not rated yet
What is the appropriateness of total quality management in todays organizations?
"Meaning of total quality manangment" Not rated yet
i want to know what is the main meaning of total quality managment
How TQM helps in hospital? Not rated yet
How tqm helps in hospitals and suggest related diagram
What are the Total Quality Management Process? Not rated yet
What is/are the Total Quality Management Process?
Role of Total Quality Management in Organizational Processes Not rated yet
Describe the stages where Quality Control and Quality Assurance work in the process of Total Quality Management and explain the relationship of Quality …
TQM Not rated yet
what are the 5 checkpoints of TQM?
Guidelines For TQM Not rated yet
We have been using TQM as a bottom up decision-making process in an elementary school. The guidelines we use are somewhat unclear. Do you have a set …
Contribution of total quality management and management objective in the management thought Not rated yet
contribution of total quality management and management objective in the management thought
How a system can change? Not rated yet
As TQM is considered as a system of change that have soft and hard aspects, i would like to know, how a system of TQM can change?? thank you.
How to start a TQM program? Not rated yet
HOW TO START TQM PROGRAM?