What Is Total Quality Management
|
Subscribe now to receive Total Quality Management Guide |
Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization.
TQM concepts is an integrative system that use strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.
Principles Of TQM
1- Be Customer focused:
whatever you do for quality improvement, remember that ONLY customers determine the level of quality, whatever you do to foster quality improvement, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
2-Insure Total Employee Involvement:
This done after you remove fear from work place, then empower employee ... you provide the proper environment.
3- Process Centered:
Fundamental part of TQM is to focus on Process thinking.
4- Integrated system:
All employee must know business mission and vision, must monitor the process. An integrated business system may be modeled by MBNQA or ISO 9000.
5- Strategic and systematic approach:
Strategic plan must integrate quality as core component.
6- Continual Improvement:
Using analytical and creative thinking in finding ways to become more effective.
7- Fact Based Decision Making:
Decision making must be ONLY on data, not personal thinking or situational.
8- Communication :
Communication strategy, method and timeliness must be well defined.
TQM Implementation Approaches
No one solution is effective for planning and implementing TQM concepts in all situations.
Following are generic models for implementing total quality management theory:
1- Train top management on TQM principles.
2- Assess the current : Culture, customer satisfaction, quality management system.
3- Top management determine the core values and principles to be used and communicate them.
4- Develop TQM master plan based on steps 1,2,3.
5- Identify and prioritize customer needs and determine products or service to meet those needs.
6- Determine the critical processes to produce those products or services.
7- Create process improvement teams.
8- Managers should support effort by planning, training, time .... to the team.
9- Integrate changes for improvement in daily process management and standardizations take place.
10- Evaluate progress against plan (step 8) and adjust as needed.
11- Constant employee awareness and feedback on status are provided and a reward/ recognition process is established.
Strategies to develop TQM
1-TQM elements approach:
Take key business process and use TQM Tools to foster improvement.
e.g.: quality circles, statistical process control, taguchi method, quality function deployment.
2 - The guru approach:
Using the guides of one of the leading quality thinker.
3- Organization model approach:
The organization use Benchmarking or MBNQA as model for excellence.
4- Japanese total quality approach:
Companies want to get deming prize use deming principles.
Click here to start the 1st steps in total quality management
Have A Question About This Topic?
Do you have a question about this? Share it!
What Other Visitors Have Said
Click below to see contributions from other visitors to this page...
How To Start TQM Program
five concept for an effective tqm
How is the TQM applied in the banking industries?
When applying total quality management in the banking organisations, how do we go about to ensure that a perfect and accepted total quality control is ...
TQM -From Management to Leadership
In TQM we speak about leadership, yet there is a need for management in an organisation.What you think !!!
what is total quality managament in hr
i want to get clear about the relation between TQM and HR. How can we implement TQM in HR.
impact on customer satisfaction of the implementation of TQM
what would be the impact on customer satisfaction of the implementation of TQM in hospital.
How TQM works in sales operations
The implementation of TQM in sales
Challenges of TQM in service organisations
Well i would like to know what are challenges that one might encounter in try to implement TQM in service organisations and how can they be overcomed.
What are the Total Quality Management Process
Not rated yet
What is/are the Total Quality Management Process?
Role of Total Quality Management in Organizational Processes
Not rated yet
Describe the stages where Quality Control and Quality Assurance work in the process of Total Quality Management and explain the relationship of Quality ...
TQM
Not rated yet
what are the 5 checkpoints of TQM?
Guidelines For TQM
Not rated yet
We have been using TQM as a bottom up decision-making process in an elementary school.
The guidelines we use are somewhat unclear. Do you have a set ...
contribution of total quality management and management objective in the management thought
Not rated yet
contribution of total quality management and management objective in the management thought
HOW TO START TQM PROGRAM
Not rated yet
Step by step to establish and implement TQM program
