Continuous Quality Improvement
Versus
Top Management
I am amazed at how many people have great ideas for continuous quality improvement that are not seeing the light of day because they have not been accepted by management.
This situation exacts a high cost. It lowers morale, lowers employees regard for management, causes problems to continue and thwarts improvements that would profoundly benefit their organization.
We quality professionals can do a lot to turn off executives inadvertently and hurt our chances of selling good ideas.
But, tell me, have you ever done any of these things or seen others do them:
-Demonstrate a lack of business and financial skills. The higher the position, the greater the necessity for global business and financial skills.
-Focus too much on techniques. Many quality professionals get so excited about the execution of the methods, they focus on that when speaking to senior managers.
-Focus narrowly instead of broadly. If you focus exclusively on improvement ideas that directly concern your department, your perceived value bandwidth will remain quite narrow.
-Feel discomfort around senior managers. Sometimes people are just not comfortable around senior managers, for whatever reason.
-Be excessively conservative. In the quality profession, we quite appropriately take great care to check, verify and assure every aspect of our own work.
Many quality professionals use kanbans, kaizen, poke yoke and other quality improvement tools when talking with top management. You need to understand the theory. The CEO isn't interested in learning Japanese.
I'm interested in hearing your thoughts, your stories, your problems and real life solutions to implementing continuous quality improvement.
The CEO isn’t interested in learning Japanese !!
Do you have same experience ;Tell Us !!
What Other Visitors Have Said
Click below to see contributions from other visitors to this page...
Current And Strategic Cost Benefit Presentation 
Any improvement plan or idea lies into 4 categories:
1. Low cost, Low benefit which is waste for top management.
2. High cost, low benefit which …...
We need leaders...not bosses..!
This is an all-pervading phenomenon these days in the corporate culture. The reasons can be many.
But the root cause is our managers nowadays are more …...
Thank you
first of all thank you about this topics
you touch my mind with this thoughts.
You give me another meaning about quality managment
but i want to ask …...
The Language of Management is Money
Joseph Juran said that the basic language of upper management is money. (Juran's Quality Control Handbook 4th edition (1988), page 4.4.)
Juran also …...
Management is only interested to its interest
It look nice, but I have one concern here, I have been working in quality and food safety both in food manufacturing and service setups what I have seen …...
Presenting ideas right is key to their adoption
This is an important topic. Presenting ideas right is key to their adoption.
I would suggest that Step 5 be moved before Step 4 and changed to "Know …...
The CEO isn't interested in learning GEse
The same goes for GEse (or Six Sigma dialogue). Engineering, IT, Quality Departments are filled with people who have to get the job done. We need tools …...
HSE Advisor - Offshore drilling Not rated yet
Management think they don't need to change, after all why change when they have got away without all that expense for training and inspections for the …...
Business Improvement & efficiency Manager Not rated yet
From my experience, usually bosses don't want to go through a long analytical report to see the core problem and to see what kind of action had been taken …...
Senior consultant ,quality Not rated yet
The CEO is normally busy and he advises us to proceed and implement and at the same time he refrains from calling the process head and asks him to implement. …...
Mohan awanshiSury Not rated yet
Exactly same from my heart.Top management always be financial trouble route cause is finanace problems i all organisation.
I am from japanees culuture …...
Higher Education Expert Not rated yet
This is a very important topic. Top management really always the body that hinders quality. Managers are usually cost-consious. As we are here in higher …...
Slowly-slowly win the race Not rated yet
All are talking about continuous Improvement ,quality improvement but any moment you find where the problem, why it is coming at which stage we committed …...
Quality Assurance Supervisor Not rated yet
Yes. "You need to understand the theory. The CEO isn't interested in learning Japanese". This is right and I learned from these. Because I always hear …...
