Total Quality Management
One of TQM models is deming total quality management philosophy is his famous 14 Points
Most QA experts credit Dr.
Deming with providing the foundation of the Japanese
quality miracle. He developed the following 14 points for managing the
improvement of quality, productivity, and competitive position:
1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead,minimize total cost by working with a single supplier.
5. Improve constantly and forever every process for planning, production, and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations, and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride in their work, and eliminate the annual rating or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work to accomplish the transformation.
Deming's believed productivity improves as variability decreases, and you must use statistical methods to control quality. He advocated the use of statistics to measure performance in all areas, not just conformance to product specifications. Furthermore, he argued that it is not enough to meet specifications, you must keep working to reduce the variations as well. Deming was extremely critical of the U.S. approach to business management and was a leader of philosophy of total quality management.