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How the best differ from the rest

by Yasser

Before we start our weekly challenge , I would like to tell you why I want to do this , I was a trainer at business improvement workshop ; and after the workshop I asked trainees if they were learning something useful !!

One of the trainee told me , this workshop is excellent , but I think we will not be doing any thing about it 2 months from now !!!!!

His answer didn’t surprise me at all , I hear it several times from many small business leaders , not only in business , but also In our personal lives : fitness ; relationship , financial, etc .

I realized that when it come to achieve something special , the real challenge is NOT figuring out what to do , its about DOING it and Keep Doing it .

C.S Lewis say : the key to understand ourselves and the universe we live in is realizing that people know what to do and DON’T do it .

In the same time , I found an excellent book called Six Disciplines of excellence , which I read several times and apply its principles , the result was amazing.

From here I have the idea of making a weekly challenge based upon this six disciplines to lead my clients and my self to really DO what we should do .

This program will help business owners and business leaders to overcome the real obstacles that in the way of any growing business.

Also this program is different from other business improvement methodologies in several ways :
1- Main focus in Implementation ( 75 % ) and little on theory and principles (25 %)
2- Mainly for small business ; which don’t have unlimited resources like large organization
3- Combine many successful programs like strategic planning , TQM , performance management , etc.
4- Using internet , or in other word , collect several experience , from all over the owrld , different field , people , resources , language , culture , etc .

That’s why its really important that you share , we need to hear your opinion , experience , what you think really work and what’s not .

Also this program is not for those who are looking for quick fix , its like fitness program , which need practice and persistence , its for small business that have passed the survival stage and looking to growing up and continue compete in the market place during this hard times .

Now here is your first challenge :

Identify how the
best differ from the rest

In a recent survey done for more than 300 different business ( service , product , project oriented ) the result show that 5 factors affect the profitability and growth of any business .

I’m not going to tell you which 5 factors is and the order of importance right now , because I want you to tell us ( I will tell you later this week , don’t worry :) )

Choose one of the following ,and tell us why you choose it , and I want you to think deeply about these choices , how it applied to your own situation , how it REALLY affect you and the business you are in

The best differ from the rest by :
1- Quality oriented culture
2- Disciplined approach to business
3- Attract and retain quality people
4- Effective use of trusted relationship
5- Strength of the business leaders
6- Teamwork culture and commitment
7- Use of technology

Note :

To make it real challenge for all of you , I will provide the most 3 active participants a 495$ value gift, a license for one of the most professional project management software

How I’m going to determine the most 3 active members , I’m not , YOU will vote for them , so , when ever your write your contribution , please right your Full Name , so at the end of the challenge , All the members will vote for the 3 active participants .

Good luck :) Let the challenge start

Comments for How the best differ from the rest

Click here to add your own comments

May 30, 2010
Strength of business leaders
by: Anonymous

(Strength of business leaders) I picked this one because I have recently seen many companies with a lot potential that will probably never realize that potential.

So many times I see business owners that do not want strong business leaders in their organization because they are threatened by them for one reason or another.

They also keep a dummed down staff so that they can pay them on the low end of the spectrum.

It is hard to cultivate strong business leaders from a low quality staff.

I enjoy having people of a high caliber around because it initiates growth and success.

Strong business leaders can also overcome many of the challenges we face on a daily basis.

I say that because I know many business owners that complain to me of all the problems they have at their businesses and how stressfull it is.

I tell them if they had stronger management a lot of those problems would be prevented from happening in the first place.

Many business owners become complacent and do not want grow or move forward.

For those that do I feel you need strong business leaders that will be able to cultivate a quality staff and a healthy balanced culture.

May 30, 2010
Don't forget your name
by: Yasser

For the one write the above comment , please tell us your name :)
and for all bexcellence visitors , please don't forget to write your name when commenting .


May 30, 2010
Effective use of trusted relationship
by: Alan Miles

I chose "4- Effective use of trusted relationship", as without trust nothing happens.

You need trust within an organisation - between staff at all levels - to be able to work productively together as a team.

In relationships with clients, you need trust both ways before any real dialogue can happen that will lead to real world solutions.

You can each have ideas that work in theory, but if there is little or no trust, then the real world issues that can badly affect the outcome will be skipped over, with undesirable results.

Suppliers need to trust their clients, and be "up front" about any weaknesses in their offered solution and / or services.

Clients need to take a similar line on their ability / willingness to take ownership and follow through - for whatever reason.

If these things are done, the various potential weaknesses can be negotiated or designed around before they become an issue.

In over 30 years of solution development business, this has been a key principle that I have followed with good results.

The few times I have had failures, this was the main reason for the failure.

The "reasons" were varied, but lack of trust (or confidence) both ways was behind the problem being able to spoil what could and should have been a good deal for both parties.

My most effective business has been with clients that have almost become personal friends.

I hope that stimulates some thought, and look forward to reading other contributions.


May 31, 2010
Quality oriented culture
by: Henry Victor Ligedere

Quality is an aspect that affects all areas of an organizations` operations in terms of affecting cost production, reduction of wastage, customer attraction and rentention and thus boosting sales.

Quality is also means having quality staff and this leads to better productivity and employee satsfaction in terms of achievements.

It is quite easy to maintain and increase the level of sales once issues of minumum quality standards are achieved.

May 31, 2010
Team Work Culture and Commitment
by: Denis

Dear Friends,

I found that above all, that in this world where people is looking for individual deeds and "exploits" will not make things go any further in the longrun. In any organisation, couple, family (extended/ nuclear), peers or business, the success remain that you align your goal together to attain the same objective effectively.

Besides, to maintain and sustain this improvement, we need also commitment and in french word " bonne volonté" steadfastness. These two principles merged together are for me the prime benefits to the road to success.

May 31, 2010
It's all about the vision thing
by: Ray Brown

My choice would be "Effective use of trusted relationship" but only because the word vision does not appear elsewhere on the list.

To me a trusted relationship implies that there is vision or as I call it a "shared intention to create".

Many of the best intentions are thwarted by the confusion and lack of energy that comes from a confused or absent end game.

Quality is something you strive to achieve (vision) and not something you "improve" (fixing problems).

Trusted relationships involve lots of listening to maintain alignment, understanding and strength of purpose.

Listening is the foundation of leadership and relationships and therefore fundamental to effective customer and employee engagement.

May 31, 2010
Quality-Oriented Culture separates the best from the rest
by: Barbara T. Fernandez

Mr. Konosuke Matsushita, founder of Panasonic Corporation once said that, ?Quality Products can only be made by quality people.?

This has been part of the company?s guiding principles in doing business, and this has been very instrumental in establishing Panasonic as a brand of choice.

With this in mind, I choose QUALITY-ORIENTED CULTURE as the factor that separates the BEST from the rest.

A quality-oriented culture touches all the aspects of a company?s operations, from manufacturing, sales, after-sales service and carried out in the business processes of frontline and support departments.

This facilitates the fast and smooth flow of goods and services from businesses to the end-users, making it possible to create a strong and reliable image among customers.

A quality-oriented culture inspires commitment among the employees enabling them to do their work out of their belief in what they are doing and what the company stands for.

Based on my observations, quality consciousness in manufacturing increases an employee?s ability to check for losses brought about by defective raw materials and process defects that result to lower loss cost in production and increase in operating profit.

In sales and after-sales, as well as in the support departments, quality consciousness inspires commitment to ensure a smooth flow of activities to ensure a faster turn-around time for business processes because of fewer mistakes that in turn lessen operating costs.

In fact, the ?Do it right the first time? principle is possible only if the people doing it have a strong quality orientation.

To sum it up, Quality orientation contributes to overall business efficiency, adds to the company?s business growth and makes customer satisfaction possible.

Jun 01, 2010
Teamwork culture and commitment
by: Victor Vibal

The best of plans and policies can be laid out by a charismatic leader(s) who inspire other people.

For me, what matters most is the relationship between employees and the organization's mid level management as this is where the battle plans are drawn and implemented.

The camaraderie of each member of a team can do the impossible things.

As deadlines are met, each team member turn in a work performance beyond his normal capacity because he cares for his/her team mate.

A solid unwritten bond connects each member to the other and thereby produces a result that benefits the organization.

Jun 01, 2010
Quality Oriented Culture
by: Runu Bagchi

Quality takes care of many aspects of business. If one can maintain the delivery schedule and quality of product or service as per requirement of his client then he will be able to keep his client cool. Cool client means more business.

Quality oriented culture of an organization gradually improves the strength of its weakest limb in the activity chain.

Jun 01, 2010
3 most important factors for success
by: Bayan

I believe (and experienced) the most important factors for success are: Believe, commitment and hardwork.

Jun 01, 2010
Teamwork culture and commitment
by: Everlyne oalo

The best of all in the list,that affects the profitability of a company is teamwork culture and commitment by ALL.

why? In most cases, a company will have Great vision and mission which touches on all spectrums from quality, technology, customer care etc, but these spectrums will oftenly remain unattainable if you dont have people of goodwill to commit to quality, COP, customer care and sales etc.

I have seen this alot in my experience in a manufacturing field.

When people you have do not share teamwork culture and total commitment to your organizational vision and missions,its like "forcing a horse up a steepy hill" and things are bound to be thick as, quality will never be assured leading to loss of customers, cost of production(COP)will be very high as rework and unnecessary downtimes will be the order of the day and lots of expenditure towards penalties will ALL take toll on the company bottomline.

An organization in most cases requires dependency between departments-teamwork in more of a web-relationship in order to succeed in its operations. E.g quality department will need support from engineering team who will need production team, sales team needs support of all less they end up selling nonquality stuff,and the list continues... Lack of teamwork and commitment by all the above stakeholders leads to total drain on the bottomline hence non profitable organization.

Therefore all that an organization needs for it to make profits is total goodwill through teamwork and commitment by stakeholders(employees alike) to company vision and missions touching All spectrum of the business.

Lack of that will give you non-quality culture, indisciplined workforce, untrustworthy team, improper use of technlogy, frustrated leaders and finally loss making company! Iv seen it practically!

Jun 01, 2010
prominent characteristic
by: ray marvin

Investing in the person rather than in the equipment is the best style i have observe that makes people be motivated.

I still think that intrinsic motivation is the best investment for best results in a Corporation.

Jun 01, 2010
Quality-Oriented Culture
by: 35Degrees

I have repeatedly noticed that quality pays and attracts.

Although on the contrary, people settle for less quality products and services but at the long run they EVENTUALLY spend double for the trouble of not initially going for quality...i have equally experienced that quality pay, it doesn't cost (as some people think).

at 35Degrees Source House, i operate a quality-oriented culture. it has paid at the long run on every side.

thanks. - Damola Adesina, Life and Business Coach.

Jun 01, 2010
Strength of the business leaders
by: Anonymous

I Chose "Strength of the business leaders", a real business leader can assure the presence of the other entire success factor, s/he will attract and retain quality people, and they will spread Teamwork culture, commitment, and Quality oriented culture in the organization, this will build trusted relationship between client and organization

Jun 04, 2010
The importance of people to succeed.
by: D. Hines

Hello Everyone:)

I chose Teamwork, Culture, And Commitment.

The reasoning behind this is that in order for any company or business to survive you have to rely on people.

Not only from the corporate side but the lower level representatives (employees) that make the foundation of any business.

This requires teamwork from both sides to make a positive contribution to the betterment of the business and the employee.

The most loyal persons are the ones that you take care of. This includes management as well, after all, management personnel are employees to.

The culture has to be a venue that allows for contributions from everyone. This means that ideas, plans, or just a think tank process that gives people the chance to express their view points about customer service, employee benefits, improvement processes that also apply to the work areas or business direction.

Commitment, If not the most important discipline it is the responsibility of every person in the business or corporation to be comitted to implementing the changes required to keep quality people.

Very often a company will implement changes but not adhere to them expect to use them as a tool for control.

A Professor of mine once told me that "What is fair and equitable to both sides of the employer-employee relationship depends on the value that is placed on the employee."

Everyone has good ideas it is how you cultivate these ideas that creates success or failure. Thank you.

Jun 04, 2010
team work culture & commitment
by: padmanabhan.v

(Team work culture & commitment)I choose this because :

no single palm would make noise, a clap for instance, both hands do clap.

this reveals that you need a strong team with strong focus on commitment is more than sufficient to grow and sustain it.

all parties to participate and the culture emerges... the culture of committing to grow. that alone brings in the customer, build relationship, improve quality and so on.

Jun 04, 2010
Team Work Culture and Commitment is Differ from the Rest
by: Himanshunirmal99

Fostering teamwork is creating a work culture that values collaboration.

In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively.

People recognize, and even assimilate, the belief that ?none of us is as good as all of us.?

It?s hard to find work places that exemplify teamwork.

In Nepal, our institutions such as schools, our family structures, and our pastimes emphasize winning, being the best, and coming out on top.

Workers are rarely raised in environments that emphasize true teamwork and collaboration.

Organizations are working on valuing diverse people, ideas, backgrounds, and experiences.

We have miles to go before valuing teams and teamwork will be the norm.

You can, however, create a teamwork culture by doing just a few things right.

Admittedly, they?re the hard things, but with commitment and appreciation for the value, you can create an overall sense of teamwork in your organization.

Team work, effective work teams, and team building are popular topics in today?s organizations.

Successful teams and team work fuel the accomplishment of your strategic goals.

Effective work teams magnify the accomplishments of individuals and enable you to better serve customers.

Team and commitment is a panacea for many organization ills, when commitment is implemented with care.

Managers and employees say they want work commitment. Organizations see teamwork culture as a strategy to develop products and serve customers.

If product that means goods and services is great for customer it means customer motivated, why is commitment and team work culture not implemented effectively.

Nirmal Bhandari
Kathmandu, Nepal

Jun 15, 2010
by: peer 84

To avoid to be the commodity, We shall be advanced by using some technology.

Reserch and Developement, Information Technology made several companys differenct from others,
, like Microsoft, Sony, Google, Lockheed and so on.

Jun 16, 2010
Sticking with "Trusted Relationship"
by: Alan Miles

After reading all the other comments, most of which I agree with, I am sticking with trusted relationships being pivotal.

ALL the other qualities are dependent on relationship - between staff, between suppliers and business, and of course between business and customers.

If that is not there, you don't get the team spirit, vision etc within the company, and you don't get customers returning unless they trust you to deliver a quality solution.

Similarly, a supplier will not supply unless some for of trust exists. You see, in business and also personal relationships, it's not "love that makes the world go around", but TRUST!

What do others think? ;-)

Nov 23, 2010
Quality Oriented Culture
by: Majid Khan

Quality Oriented Culture creates all the given option of the rest. Quality oriented culture integrate trusted leadership,effective leadership, productive flexible approach to the business,create leadership strength, teamwork and commitment by using appropriate technology according to the business need.

Example of Management Trainee Officers at all the famous MNCs, why they are hire and pay more than experience personnel at lower position? experience personnel might be promoted? its only to shape their personality and adopt them according to the company.

Company can hire experience personnel, but they hire fresh graduates at MTO level to fill the leader role from such man that is fully internalized by the culture of the company.

As all over the world, the organizations have multiple of leadership which leads organization upward and downward, while the Army of every country work for the quality and get all measures for its quality. Its leadership have the same attitude everywhere in the world.

So thats why the get improvement due to their culture.

So Quality oriented culture is the main catalyst that integrate all the rest options.

Majid Khan


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