Philosophy Of Total Quality Management And Teachers
The Philosophy of Total Quality Management started after 1960, first in Japan and then later spread to the rest of the world.
Quality leading companies realized that quality could not be assured by just a small group of quality control professionals. Instead quality required the active involvement of the whole organization, from management to ordinary employees.
In 1960, the first quality control circles were formed in Japan. These circles used simple statistical methods for quality improvement. Later on, a quality-oriented management approach, total quality management (TQM), was developed.
TQM is a company wide management approach to achieving long-term success with a strong focus on customer satisfaction. TQM depends on the participation of all members of an organization to improve processes, products, services, and their work culture.
This approach is found in the teachings of such quality leaders as W. Edwards Deming, Kaoru Ishikawa, Joseph M. Juran, and many others.
Deming was a protégé of Dr. Walter Shewhart; he also spent one year
studying under Sir Ronald Fisher.
Ishikawa is a pioneer in quality control activities in Japan.
Juran was born in 1904 in Romania. Juran pursued a varied career in management. He was an engineer, executive, government administrator, university professor, labor arbitrator, corporate director, and consultant.