Philosophy Of Total Quality Management And Strategies
Philosophy of Total Quality Management arise after 1960, first in Japan and later in the rest of the world.
More and more people realized that
quality could not be assured by just a small group of quality professionals,
but
required the active involvement of the whole organization, from management to
ordinary employees.
In 1960, the first “quality control circles” were formed in Japan and simple statistical methods were used for quality improvement.
Later on, a quality-oriented management approach, total quality management (TQM), was developed.
TQM is a management approach to long-term success through customer satisfaction and is based on the participation of all members of an organization in improving processes, products, services, and the culture in which they work.
This approach is found in the teachings of such quality leaders
as W. Edwards Deming, Kaoru Ishikawa, Joseph M. Juran, and many others.
Deming was a protégé of Dr. Walter Shewhart; he also spent one year studying under Sir Ronald Fisher.
Ishikawa is a pioneer in quality control activities in Japan.
3-Joseph Moses Juran.
Juran was born in 1904 in Romania. Since 1924, Juran has pursued a varied career in management as an engineer, executive, government administrator, university professor, labor arbitrator, corporate director, and consultant.
Philosophy of total quality management update
