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Process controlGuidelines for process control ( monitoring ):
• How objectives are monitored is a function of who does it, how often it is to be done, and to whom information is distributed for analysis. • Objectives are monitored through minute-to-minute, day-to-day, month-to-month, and year-to-year analysis by individuals, teams, departments, the management group, and executive staff. In more complex situations(e.g.: Whole Business Process Management) a more extensive system for monitoring, measuring, analyzing, and reporting results versus objectives would be necessary, but the principles remain the same. Process analysis :There are many reasons and methods for examining and documenting the steps in a process. Several examples are: • Design a new process or a change to a process. • To prepare for an audit / assessment of a process or system. • As part of the building project plans for a new facility. • To aid in planning a preventive action. • As a diagnostic technique for locating possible problem areas. • As a tool for identifying non-value-added steps. • As a technique for comparing before and after changes to a process. • To aid in developing a quality system’s documentation (often including both text and process maps)• As a technique for helping quality improvement teams to understand a process. • As training aid for understanding the process for which training is being given. • As a technique for strategic planners to understand the interrelationships of existing processes. While there are a number of tools and techniques used in understanding and analyzing processes, the basic flowchart / process map is the predominant tool.
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• It must be known what value is desired, what to measure, how to
measure it, unit of measure, device / method to be used, frequency of
measure / analysis, and priority of objective.