Process planningThe 1st stage in any Process Management is process planning , and the 1st step in process planning is to identify the Goal of the process. So ,ask your self "" What is my process goal(s) "" ""why we do what we do "". To begin let’s look at how process goals and process objectives are related:
Process goals derived from strategic goals, interpret and expand the top-level goals and objectives for use at the operational level. However, some generic topical area may be addressed, such as:
How the process goal is defined :
Example Process Management: Family Cleaners want to achieve a process improvement , they start by the 1st stage process planning Family Cleaners will ensure that all customers receive high-quality cleaning services. This goal is then translated into a process objective: decrease disputes and rework due to receiving errors from 12 per week to one per week within six month. The objective is supported by a procedure, which outlines the receiving clerk’s responsibilities: 1. Before accepting customer items, examine each with the customer and determine the type of cleaning service required, level of warranty (standard or premium), price, and delivery date. 2. Determine, based on training, experience, or approval of the manager, whether any questionable item can be properly cleaned by Family Cleaners. If not, provide the customer with an explanation and return the item to the customer. Should the customer opt to waive the information provided , prepare a waiver form and obtain the customer’s signature. 3. Prepare and present a customer claim check (yellow copy of cleaning order) to the customer identifying the items received for cleaning, warranty level , the price for each, and the agreed date available for pickup. 4. Bundle the item received with the cleaning order (white original) in a receiving basket and place basket on conveyor.How Are Process Objectives Monitored, Measured, and Reported? |








depends on the strategic direction of the organization and the level of
the process being addressed (for example, from order entry through
design, production, and shipping; or the sub process of accepting and
entering a customer’s order).
, which start by determine a process goal: 
