Process planning

The 1st stage in any Process Management is process planning , and the 1st step in process planning is to identify the Goal of the process.

So ,ask your self "" What is my process goal(s) "" ""why we do what we do "".

To begin let’s look at how process goals and process objectives are related:

• Process goals are aims, intents, targets, or ends.
• Process goals are supported by measurable objectives.
• Process goals are linked to the strategic plan of the organization.
• Process objectives represent the intended actions that are needed to achieve the process goals.
• Process objectives are measurable.
• Process objectives may be supported by product or service specifications, work orders, and so on.
• Process objectives may also be based on maintaining the gains in a stable process or the objectives may support the resolution of a previous performance problem or deficiency.

Process goals derived from strategic goals, interpret and expand the top-level goals and objectives for use at the operational level.

However, some generic topical area may be addressed, such as:

• Meeting or exceeding customer requirements for the product/ service.
• Ensuring that the process makes a contribution to the organization’s profits (or cost containment).
• Ensuring that the product or service design and execution follows good practices to ensure user’s safety, including unintended use.
• Ensuring that the product or service produced doesn’t present a hazard to users or the environment for the life of the product or service.
• Ensuring the safety, security, and well-being of employees.
• Meeting or exceeding industry-accepted practices for a good working environment.
• Continually improving the process through elimination of non-value-added product / service features, process steps, and materials.
• Continuing the quest to reduce cycle time.

How the process goal is defined :

depends on the strategic direction of the organization and the level of the process being addressed (for example, from order entry through design, production, and shipping; or the sub process of accepting and entering a customer’s order).

Example Process Management:

Family Cleaners want to achieve a process improvement , they start by the 1st stage process planning , which start by determine a process goal:

Family Cleaners will ensure that all customers receive high-quality cleaning services.

This goal is then translated into a process objective:

decrease disputes and rework due to receiving errors from 12 per week to one per week within six month.

The objective is supported by a procedure, which outlines the receiving clerk’s responsibilities:

1. Before accepting customer items, examine each with the customer and determine the type of cleaning service required, level of warranty (standard or premium), price, and delivery date.

2. Determine, based on training, experience, or approval of the manager, whether any questionable item can be properly cleaned by Family Cleaners. If not, provide the customer with an explanation and return the item to the customer. Should the customer opt to waive the information provided , prepare a waiver form and obtain the customer’s signature.

3. Prepare and present a customer claim check (yellow copy of cleaning order) to the customer identifying the items received for cleaning, warranty level , the price for each, and the agreed date available for pickup.

4. Bundle the item received with the cleaning order (white original) in a receiving basket and place basket on conveyor.How Are Process Objectives Monitored, Measured, and Reported?

Learn how to Improve Any Process In 14 Steps