Balance score card  
I am working for an airline call centre.
My company is busy with balance score card and as a cal centre team leader i have to participate but i have less ...

Leadership for TQM 
Q-1 What is characteristics of quality leader?

Q-2 Attitudes and involement of top management ?

How should i get involved in the real work place 
As a student taking a course in TQM how should i get involved in the real work place using the knowledge i have obtained from basic managemant classes?...

Why a quality manual?  
Greetings Everyone,

I would like to wish everyone the best for the year 2010.

I would like to raise a general question, maybe it has been raised ...

The use of the acronymn DRIVE as a quality managment toll  
I have seen a model of QM in a handout that uses the acronymn DRIVE which is define, review, identify, verify and execute and i would like to use this ...

Creativity & Innovation 
What is Creativity and Innovation? Why creativity and Innovation is important in any Organization?

" Process review"  
What is the methodology used for procewss review ?
Is there a standard ?
How is it different than process audit ?

quality tools 
explain any 5 tools of quality in service industry?

About measurement system ?  Not rated yet
What is measuement uncertainity ?
What is confidence interval ?
What is measurement accuracy ?
What is coverage factor ?

Can anyone answer the above ...

How to make a good policy  Not rated yet
I want to know how to make policies for the hospitals that fits standards of accreditation ?

Also I want to know how is the way to write a good policy ...

Optimum and maximum  Not rated yet
What is the difference between optimum and maximum?

And which of them is higher than other?

business excellence model  Not rated yet
my question is what are the importance of business excellence model

Business Processes  Not rated yet
the importance of business processes in delivering outcomes based upon business goals and objectives

Total Qulaity management   Not rated yet
Q-1 What is characteristics of quality leader?

Q-2 Attitudes and involement of top management ?

Business Excellence model  Not rated yet
what are the key elements of business excellence model

scientific approach to decision making  Not rated yet
what is the scientific approach to decision making as a principle of TQM, and how does it affect data collection and analysis, performance of workers, and ...

ma/mr chart  Not rated yet
if group size increase , will the ma/mr chart sensitvity decrease

Stratification  Not rated yet
Stratification indicates area of problem. It does not identify root cause. What further action is required to confirm root cause. Please explain with the ...

role of inspection  Not rated yet
what is the meaning of role of inspection in quality managment?