Quality Discussion Forum
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Instituting a good Business and Quality management program
I am working with small businesses, specifically machine shops in the Mid-Willamette VAlley in Oregon. I an finding these businesess are looking to incorporate …
What are the advantages of different kinds of sampling? Which one is universal? On what basis preference is to be given? Does sampling plan depend …
14 steps proposed by Oakland 1993:425 for planning the implementation of TQM
What are the detailed 14 steps proposed by Oakland for planning the implementation of TQM?
Implementation of ISO 14001:2004 in our Company.
My Company is new and we are planning to be ISO Certified to 14001:2004 Environmental Management System since we are dealing with oil re-refinery which …
Employee training & doc control
I am looking for a software program for employee training records and document control. Do you have such software available? Thank you, Tami Kratochvil …
Environmental Management System Certification
Do you conduct EMS Training? We were recently certified for ISO9001:2008 - QMS, now we need to prepare for an EMS Certification. Actually, up to this …
Business excellence expert
Iam a certified six sigma black belt ,lead auditor ISO 9001 and ISO 27001.I want to make my carrier as Business excellence expert.Request you to kindly …
Why is the requirement for quality
banking & finance module
I want to know more about banking & finance module. are you able to provide any assistance / guide.
Welcome to bexcellence to the web, and thanks for sharing these links. As a quality professional and six sigma leader, I appreciate the cost effective …
Standards vs Specs
What is the differences between standards and specifications?
8D Manager Book
I'm looking for 8D manger book. So how can i find this book? i was trying to find from search engine however i could not find it. Emiru Getaw /from ethiopia/ …
Balance score card
I am working for an airline call centre. My company is busy with balance score card and as a cal centre team leader i have to participate but i have less …
How to make a good policy?
I want to know how to make policies for the hospitals that fits standards of accreditation ? Also I want to know how is the way to write a good policy …
How should i get involved in the real work place
As a student taking a course in TQM how should i get involved in the real work place using the knowledge i have obtained from basic managemant classes? …
Why a quality manual?
Greetings Everyone, I would like to wish everyone the best for the year 2010. I would like to raise a general question, maybe it has been raised already …
Six Sigma Enough?
The are basic statistical tools like six sigma, TPS, Lean enough to eliminate defects?
Complaint or Not a Complaint
One of my supplier sent me a Finished Good that created a functional problem after it was assembled . When I complained to supplier regarding the defective …
What use are Quality Policy & Quality Objectives?
We all believe in quality, committed to it when we implement ISO 9001:2008 quality management system. But many managers find it difficult to ascertain …
QC System for Price Reduction
I am working in a QC organization. We inspect clothing and textile items. If thses samples do not fulfil (to some extent)our specification we accept it …
The use of the acronymn DRIVE as a quality managment toll
I have seen a model of QM in a handout that uses the acronymn DRIVE which is define, review, identify, verify and execute and i would like to use this …
Evaluation of the TQM
Respected sir i want to know that who we can evaluate the TQM in our process.?
Creativity & Innovation
What is Creativity and Innovation? Why creativity and Innovation is important in any Organization?
QA VS QC
what is diffence between Quality Assurance & Quality Control
What is the contribution of Deming ?
Evolution of TQM
the evolution of total quality management???
What is the methodology used for procewss review ? Is there a standard? How is it different than process audit ?
explain any 5 tools of quality in service industry?
Quality A B C Not rated yet
I want start with A B C quality to understand all things about it. So what should I do, from where shall I begin?
Total Quality Not rated yet
a writer on quality has proposed a statement that quality is the only issue for organisational survival.discuss this statement in the light of the challenges …
ITIL vs ISO 9001 Not rated yet
I am a QA Team Leader at the University of the Witwatersrand, Johannesburg, South Africa. Our team was formed 2 years ago - and so far, I was developing …
Telecoms today - acceptable sampling rate Not rated yet
what is the universal (or telecom industry) acceptable sampling rate for inspection? say, quality inspection for all newly installed broadband data lines? …
Conflict Management Not rated yet
How does conflict management affect company productivity?
How to use PERT Not rated yet
How do I differenciate between the Activity on Arrow and Activity on Nodes when using the PERK? How do I construct the Activity on Arrow and Activity …
Six Sigma Certification Not rated yet
I have over twenty years experience in Quality Control. I need a Six Sigma Certification to advance my career. I know the methods and have been doing high …
Example of lean managment at Hospital where the tools used ? Not rated yet
Im planning to run a workshop for lean managment at my private time. What Im looking for is a real comprehensive example for a lean managment where all …
HR Dept. Benefits From 5S? Not rated yet
HOW THE HR DEPT. WOULD BE BENEFITED FROM 5 S THEORY?
Recognizing a Good Supplier Not rated yet
Hi, Are there any negative implications in recognising a suppier who consistantly supplies good quality merchandise.The recognition will be in the form …
Quality Awareness Not rated yet
We would like to implement quality awareness to our client we are a ISO 9001.2008 certified organisation where do you start.
The Role of Quality Assurance in the organisation Not rated yet
To what extent can a Q.A decision be circumvated? or who may vito a Q.A. decision in the company hierachy?
AQAP 2110 Assistance Not rated yet
I am currently busy with a quality plan for AQAP 2110 and need assistance. We are certified to ISO 9001: 2008. Produce products for defence forces. …
AS9100 verbage Not rated yet
in our pre-assesment, our auditor said when changing the verbage over in our current manuals, procedures, etc..that it was not required to put rev C after …
Self Manufactured Tools Not rated yet
Hi Robert, I am seeking clear advice on the following issue: “This is in reference to the use of hand (self) made tools at an automotive maintenance …
Feedback on Quadra-Check systems for optical comparators Not rated yet
We are looking at purchasing an optical comparator and are looking between a suburban tool Master View with either the Quadra-Check 200 systemor the MV-DRO2 …
Data analysis of uneven behaviour of process Not rated yet
I have a machine having different attribute, every time i have found different results, i have collect some data to analyze but due to uneven behavoiur …
How to do a capability study Not rated yet
This is the scenario: We need to do a capability study on an over all length of a 9" diameter plate .250" thick +/- .005. If you measure in different …
Regarding CMMI certification renewal process Not rated yet
Hi, I am Assistant Team lead in my company. Our company was CMMi Level-3 certified in Aug'08 and we have staged representaion certificate for the same. …
Quality control for water bottling comapny Not rated yet
Hello!! we are a new water bottling comapny and would like to know what could be the different steps for us to implement a quality control department and …
ISO 9001:2008 8.2.1 Customer Satisfaction Not rated yet
Do you have any suggestion on what method to use regarding the customer perception requirement of this clause? 'As one of the measurements of the performance …
How improve my product's Quality? Not rated yet
Hello Sir I m Working at Stainless steel company as a Manager..How do I Improve my Products's Quality???
VDA - Process Audit Not rated yet
I Just heared that the German Standard VDA - for Process Audit is one of the Best standard and describes in detail about the activities. Any body can support …
What is the main responsibility of Quality and safety engineer? Not rated yet
I need to know the responsibility of quality and safety engineer(QHSE). please reply on this in simple explanation.
What is a process? Not rated yet
What are the EFQM processes how can i writ the EFQM the good processes idea.
How to implement service quality in a business Not rated yet
My question is regarding service quality, i have read the theory now i want to implement in my Hospitality Business, anyone with some ideas?
QM philosophy in the USA today ? Not rated yet
What QM philosophy is more represented in the USA today ?
Construction Quality with Pictures Not rated yet
Dear Sir, i am anand shekhar presently working in siemens Ltd.(India) in construction quality, but I am facing problem, how to control the quality work …
Appreciations ! Not rated yet
I dont have question but i want to Appreciate you on giving all information in such a beautifull manner. God bless you .. Tahir Sr. SQA Eng. Softech …
Kaizen Implementation Not rated yet
How can i implement kaizen in my organization? Please give me brief details and related documents?
VSM Not rated yet
How important is VSM for Continuous Improvement Process? What are the Key Input Indicators to draw a VSM for Product A & B at two different machines but …
Please define quality contol Not rated yet
What is the definition of quality control, it's application, usage and process in the real life situation.
6 Sigma approach Not rated yet
Is 6 Sigma approach applicable to the company with number of customers less than 1 000 000 ? Thank you in advance.
p and c charts Not rated yet
How to write a comment on p and c chart?
Quality Questions Not rated yet
1) what is quality? how it is differ from total quality management? 2)does traditional view is better for sole proprietor? 3)crossby's contribution is …
Software Developer and Documentation Not rated yet
ISO expects Documentation of records for evidence. But the software developers give less priority for Documentation. How to motivate them?
Business excellence in fishing Not rated yet
What business excellence and continuous improvement procedures would you expect to see in a fishing company?
TQM Not rated yet
Why it is that TQM is an effective tool for an organization to be able to coup with the rapid changing business environment.
Quality, Telecommunication, Afghanistan Not rated yet
How do you improve quality of a call center in a telecommunication company in afghanistan?
5S Visual Management Not rated yet
Hi, I am planning to have a project here in our company - the 5S Visual Management. The main purpose of this is to aid us in our daily tasks/deliverables …
Resignation policy Not rated yet
What are resignation polcies in Bussiness excellence organizations?
Comparison of philosophies Not rated yet
In what way do the different quality gurus contradict in their philosophies,or they agree with each other?
Cost of setting up TQM in a hospital Not rated yet
I am taking a Total Quality Management course and I can not find the cost of initial set up and maintenance anywhere. Focus is always given to cost savings. …
Continuous improvement Not rated yet
I am looking for a process model that will explain discrete continuous improvement cycles. Can you help? Jurie
Process Mapping a Change Over Process in a manufacturing invironment Not rated yet
Is there an example some where that shows me a process map on a change over process?
Objectives Not rated yet
Would you please guide me by thoughts about the objectives for industrial and chemical laboratory?
Quality Assurance Not rated yet
How can Quality Assurance be achieved through monitoring, data collection and analysis?
Principles of tqm in a department store Not rated yet
Please explain what will be the difficulties in implementing tqm in large deparmental store?
How to find core competency Not rated yet
We are very new into the business arena and yet to identify core competencies, as my understanding goes core competencies are developed over the period …
Project management Not rated yet
quality is time based or situtional discuss or explain?
Quality Improvement in Health Care Not rated yet
Which is the easy way to measure quality improvement in health care setting?
QMS for Integrated Sugarcane Refinery Not rated yet
Whart are the processes necessry to include in order to have an effective QMS based on ISO9001/2008? Possible Answer Cane production Process, Sugar …
Document Control Not rated yet
Good day, Please advise if there is something available to ensure that our Document Control Procedures are ISO 9001 compliant? Thank you.
Cost of quality Not rated yet
Respected Sir, I want to know that who we can evaluate the cost of the quality as it is most difficult process to evaluate the cost of quality if the …
How to store ESDS aircraft components Not rated yet
Do critical aircraft components under ESDS require to be stored in a humidity and climate controlled room?
Quality and Ethics Not rated yet
Do you agree with this statement “quality is good ethics? Discuss thank you
Quality management and systems Not rated yet
Why is it important to pursue quality management from a system perspective? Thank you
Quality and Organizational Change Not rated yet
Analyse the relationship between organizational change and quality. Give appropriate examples. Thank you! …
Quality aand Culture Not rated yet
1.Do you believe quality approaches are influenced by culture? How?
Qualilty conciousness and information technology ethics Not rated yet
1.what is quality 2.what is ISO 3.what is ISO 9000 4.why is ISO 9000 important
TQM Not rated yet
Translating need into requirements is one of the important techniques used in customers satisfaction. Discuss the role of this technique in continuous …
Quality management Not rated yet
In the management of quality,the concept of zero defect is no longer considered to be a sufficiently tight criterion and the trend is to move away from …
Tactics and operations Not rated yet
In the management of quality, the concept of zero defect is no longer considered to be a sufficiently tight criterion and the trend is to move away from …
Quality improvement in voice bpo operations Not rated yet
How can the quality be improved in international bpo voice operations while handling customer and client queries?
Data analysis Not rated yet
if our data is sttribute then which tools are use to carry out six sigma project ?
Does quality do better the more management commits? Not rated yet
How one can improve management commitment though quality in industry. Can we challenged them to provide resources required for continual improvement?
Quality Management system for Construction Not rated yet
Is there a PDF templete that can be downloaded for construction so I don't have to write one from scratch?
Organization ? Not rated yet
I have been involved with TQM programs and Iso 9000 programs over the years but have never seen a company espouse these principles yet spell organization …
Knowledge management implementation. Not rated yet
I want to know that who we can implement the knowledge management in our firm. Is there a standard for the implementation of the knowledge management.? …
TQM evaluation.? Not rated yet
Please tell me that who can evaluate the tqm in our processess and what is the detailed defination of the tqm
Calibration Software Not rated yet
Which software i can used in order to keep the calibration record of my instruments. I don't calibrate, i send them to the calibration Lab. The software …
Rolling out TQM plan Not rated yet
How to start a roll out plan for the implementation of TQM in a textile weaving mills
Cost of quality evaluation. Not rated yet
Respected sir, i want to know that who can evaluate the cost of quality. Who did the cost of quality can be varified.?
Strategy for intergrating benchmarking into a TQM Not rated yet
Please suggest a strategy for intergrating benchmarking into a total quality management program
What are quality requirements for management information system Not rated yet
What are quality requirements management information system?what are their activities ? Thanks for your collaboration
TQM Mater Plan Not rated yet
Please suggest how to create a master plan for TQM implementation in an organisation
Lead time Not rated yet
Under which corporate objectives and BSC perspective can lead time as a measurement can be classified
Pom? Not rated yet
How does the concept of a production system help in the understanding of production and operation management
Define and diffferentiate Not rated yet
define quality and differentiate between user view, manufacturing view and product view
Managing Business Performance Not rated yet
What impact can a managing business performance professional impact on an organization’s I am certified m.sc managing business performance person. Don’t …
Continuous Quality Improvements in Healthcare! Not rated yet
1. How can the structural elements of CQI be used in a healthcare setting? 2. How can the philosophical elements of CQI be used in a healthcare setting? …
Unannounced visit from the CEO Not rated yet
What are the advantages and/or disadvantages of CEO's unannounced visit to the subordinates if the First Line Managers and Middle Management were not notified? …
EFQM assessment tools Not rated yet
What charts/tools are used in the assesment process of EFQM?? TQM has many tools that are used, but none are mentioned when looking to refocus in EFQM. …
Quality of medicine Not rated yet
Please define the quality of medicine? or a quality medicine most posses what type of characteristics?
TQM for Telecommunication outfit Not rated yet
Kindly help our organisation put together a TQM, we are infrastructure builder(Telecommunication-GSM/Optic Fibre)?
Lean in Hospitals Not rated yet
I am a graduate student of Industrial Engineering. I am doing a research on "Industrial Engineering Applications & Betterment in Hospitals". can anyone …
quality improvements to garments Not rated yet
how we improve quality in process of garments? and how we get good work from workers?
Attribute charts Not rated yet
objectives of attribute charts
Boiler 5S Not rated yet
How can I do complete Boiler house 5S?
TQM MODEL Not rated yet
What are the seven components of Total Quality Management Model
Financial reporting Not rated yet
1. What is the objective of financial reporting? 2. What other means are there of communicating information, besides financial statements? 3. Indicate …
Financial benefit of implementing 5S Not rated yet
I always thought the fact that 5S would save money/increase throughput was pretty obvious. However, I have a friend who is trying to "sell" 5S to his …
Cost management philosophy and attitudes Not rated yet
explain in detail the cost management philosophy and attitudes
six sigma Not rated yet
how six sigma work. and why need to opt for six sigma certification?is this only to attract interviewers before job?
Business Excellence Manager Not rated yet
What is the Job Description of a Business Excellence Manager in a company?
Cost of Quality and Process capability Not rated yet
I am associated with a manufacturing company based on Dubai(UAE). We are manufacturing Pipes from GRP / GRE / PVC / PE raw materials according to Customer …
MBNQA Not rated yet
FIND THE award criteria for health care and education?identify how this criteria differs from the business category?
Idiots' Guide Not rated yet
I am working in Viet Nam and trying to get a number of road management contractors to develop their own QAP. What I am looking for is guidance, or a template, …
Balanced Scorecard Software Not rated yet
Has anyone tried ClearPoint Strategy? I am thinking about using a web based balanced scorecard software and wanted to know more about this new option. …
Quality Document Control Systems? Not rated yet
Does anyone have any views on the most user friendly quality document control software to use at the current time. Looking for a package to cascade down …
Hospitality Total Quality Management Not rated yet
i am doing a research on critical success factors for TQM of hospitality business. can you suggest me some questions that can be asked to the employees.. …
Change Management Not rated yet
Where the Change management is useful and how it is benefited? If any Project supports changes then where the quality people needs attention to not to …
HR role of tqm Not rated yet
HR role of tqm
How to deal with loopback in value stream mapping? Not rated yet
The processes are: turning - grinding 1- grinding 2 - turning,turnings happen in the same place, how can I create a continuous flow? combining them?
Cost Management Not rated yet
What are the major cost categories that you would include when estimating a supplier's cost for a manufactured item?
Total Quality Management Not rated yet
No single solution is effective for planning and implementing TQM concepts in all situations.However, it is strongly argued that the seven basic tools …
cost of quality Not rated yet
How to calculate cost of quality
Quality Assurance Standards for Recruitment activities Not rated yet
What are the Quality Assurance Standards/Tools that can be used for recruitment related activities? Typically the activities include Sourcing, screening …
Project Selection Process Not rated yet
What are the environmental and social concerns taken into into consideration during the selection process?
Line Process Engineer Not rated yet
I'm doing job in Imperial Auto Ind. Ltd. Please tell me for line processes Engineer have what type of knowledge require for a better job then I will get …
Knowledge Management. Not rated yet
What are the two major approaches to knowledge management?
What this means, TQM and BPR??? Not rated yet
Total quality management and continuous improvement, properly applied, render BPR unnecessary.
TQM in school administration Not rated yet
What are the important broad areas of TQM for Education System in Indiaat the secondary level?
Quality of a product Not rated yet
How can quality be a challenge and an opportunity?
Fundamental principle of total quality Not rated yet
1. describe 3 fundamental principle of total quality 2. how these principle apply in your organization?? *email me the answer and comment from …
Six sigma certification Not rated yet
Who will give six sigma certification?
Principles of quality Not rated yet
Who are your internal and external customers
Principles of quality Not rated yet
Why are quality issues important to the work of your team?
Quality management Not rated yet
Why does quality have to be managed?
Generation requirement Not rated yet
what activities would be needed in order to arrive at situation in which supplier is able to deliver zero deffects
5W1H? Not rated yet
A brief explanation of 5W1H
TQM Training Courses Not rated yet
Kindly, provide me with any trianing courses related to TQM or Farnchise business.
cost management(quality) Not rated yet
Can anyone explain me the role of quality engineer in cost management(including UMC)
cost management Not rated yet
please explain the role of quality engineer in cost management
DFLSS & DFS techniques in printers & copiers manufacturing Not rated yet
please explain me the DFLSS & DFS techniques in printers & copiers manufacturing with an example
innovation and creativity Not rated yet
what are the innovation and ceativity tools particularly on brainstorming
quality cost Not rated yet
what are five types of quality cost?
How to improve Quality according to DPMO? Not rated yet
Hello everyone, I have an exam tomorrow and although I feel quite prepared, I am still struggling with one bit. I know how to implement the outcomes …
Software testing tools Not rated yet
What are the tools i could use to test the quality of a software product specifically web application software? my email is lenoja @seamfix.com
Quality Management Not rated yet
How to incorporate quality goals into strategic and operational plan? Discuss the role of quality professional. Difference between perspective and expectation. …
Food Processing Business Not rated yet
Can you give me some tips on starting a food processing business?
Supplier-customer relationships Not rated yet
What are the types of supplier-customer relationships?
Psychological Impressions Not rated yet
Explain psychological impressions as it relates to customer satisfaction in TQM
Software testing Not rated yet
Why did u use software testing in software companies?
Quality Improvement tools Not rated yet
Explain the details about seven Statistical tools used in TQM??
Leadership and total quality management Not rated yet
my plan is to train our senior managers on total quality management. My question: What are the leadership skills mostly required for those senior managers …
Leadership Not rated yet
What is the comparison of transactional and transformation leadership?
TQM i n Schools Not rated yet
How to use the dimension of TQM in a school?
Project Management and Architecture Not rated yet
How do I combine project managagement to architecture?
Total Quality Management Not rated yet
What is the total quality management?
Why would change leaders need to align the organization’s people with the change strategy? Not rated yet
Why would change leaders need to align the organization’s people with the change strategy?
Total Quality Production Not rated yet
What is the significance of Total Quality Production?
Total Quality Management Not rated yet
Why TQM has become a strategic priority for both manufacturing and service organizations?
Sources of Quality Not rated yet
What are the sources of quality in total quality management?
Six Sigma Not rated yet
How do you calculate baseline sigma?
TQM Application Not rated yet
If You Were a Fruit And Vegetable Exporter How Would You Use TQM To Convene Your Customer?
Logistics Controller Not rated yet
What does it take to be a successful logistics controller?
TQM Not rated yet
Propose a quality management system for your organization?
About measurement system? Not rated yet
What is measuement uncertainity ? What is confidence interval ? What is measurement accuracy ? What is coverage factor ? Can anyone answer the above …
Optimum and maximum Not rated yet
What is the difference between optimum and maximum? And which of them is higher than other?
Business excellence model Not rated yet
my question is what are the importance of business excellence model
Business Processes Not rated yet
the importance of business processes in delivering outcomes based upon business goals and objectives
Total Quality Management Not rated yet
Q-1 What is characteristics of quality leader? Q-2 Attitudes and involement of top management ?
Scientific approach to decision making Not rated yet
what is the scientific approach to decision making as a principle of TQM, and how does it affect data collection and analysis, performance of workers, …
ma/mr chart sensitivity Not rated yet
if group size increase, will the ma/mr chart sensitvity decrease
Stratification Not rated yet
Stratification indicates area of problem. It does not identify root cause. What further action is required to confirm root cause. Please explain with the …
Role of inspection Not rated yet
what is the meaning of role of inspection in quality managment?