Fundamental Concepts and organisation maturity stages
In self assessment we emphasised the importance of a management team gaining a common understanding of these Fundamental Concepts and how the application of all of them can lead to excellence.
As part of developing this shared understanding, and providing a catalyst for action,it can be useful for the management team to conduct a simple evaluation, using the chart below, to answer the question, “where are we now in relation to these concepts?”
self assessment table
|
CONCEPT |
START UP |
ON THE WAY |
MATURE |
|
Results Orientation |
All relevant stakeholders are identified |
Stakeholder needs are assessed in a structured way |
Transparent mechanisms exist to balance stakeholder expectations |
|
Customer Focus |
Customer satisfaction is assessed |
Goals & targets are linked to customer needs & expectations. Loyalty issues are researched |
Business drivers of customer satisfaction needs & loyalty issues are understood |
|
Leadership and Constancy of Purpose |
Visionand Mission, are defined |
Policy, People and Processes are aligned &A leadership “Model” exists |
Shared Values and Ethical role models exist at all organizational levels |
|
Management byProcesses and Facts |
Processes to achieve desired results are defined |
Comparative data and information is used to set challenging goals |
Process capability is fully understood and used to drive performance improvements |
|
People Development& Involvement |
People accept ownership and responsibility to solve problems |
People are innovative and creative in furthering organizational objectives |
People are empowered to act and openly share knowledge and experience |
|
Continuous Learning,Innovation and Improvement |
Improvement opportunities are identified and acted on |
Continuous improvement is an accepted objective for every individual |
Successful innovation and improvement is widespread and integrated |
|
Partnership Development |
Aprocess exists for selecting and managing suppliers |
Supplier improvement and achievements are recognised and key external partners are identified |
The organisation and its key partners are interdependent. Plans and policies are co-developed on the basis of shared knowledge |
|
Corporate Social Responsibility |
Legaland regulatory requirements are understood and met |
There is active involvement in ‘society |
Societal expectations are measured and actioned |
|
Subscribe now to receive Our Free E-Book |
