In self assessment we emphasised the importance of a management team gaining a common understanding of these Fundamental Concepts and how the application of all of them can lead to excellence.
As part of developing this shared understanding, and providing a catalyst for action,it can be useful for the management team to conduct a simple evaluation, using the chart below, to answer the question, “where are we now in relation to these concepts?”
CONCEPT | START UP | ON THE WAY | MATURE |
| Results Orientation | Allrelevant stakeholders are identified | Stakeholderneeds are assessed in a structured way | Transparentmechanisms exist to balance stakeholder expectations |
| Customer Focus | Customersatisfaction is assessed | Goals & targetsare linked to customer needs & expectations. Loyalty issues are researched | Businessdrivers of customer satisfaction needs & loyalty issues are understood, measured & auctioned |
| Leadership andConstancy of Purpose | Visionand Mission, are defined | Policy, People and Processes are aligned & Aleadership “Model” exists | Shared Values and Ethical role models exist at all organizational levels |
| Management byProcesses and Facts | Processesto achieve desired results are defined | Comparative data and information is usedto set challenging goals | Processcapability is fully understood and usedto drive performance improvements |
| People Development& Involvement | Peopleaccept ownership and responsibility tosolve problems | Peopleare innovative and creative in furtheringorganizational objectives | Peopleare empowered to act and openly shareknowledge and experience |
| Continuous Learning,Innovation and Improvement | Improvementopportunities are identified and acted on | Continuousimprovement is an accepted objective for every individual | Successfulinnovation and improvement is widespread and integrated |
| Partnership Development | Aprocess exists for selecting and managing suppliers | Supplierimprovement and achievements are recognised and key external partners areidentified | Theorganisation and its key partners are interdependent. Plans and policies areco-developed on the basis of shared knowledge |
| CorporateSocial Responsibility | Legaland regulatory requirements are understood and met | Thereis active involvement in ‘society’ | Societalexpectations are measured and actioned |
