Self Assessment Table
The self assessment table lets your management team know their current stage with regards to total quality implementation.
Self Assessment Table
|
CONCEPT |
START UP |
ON THE WAY |
MATURE |
|
Results Orientation |
All relevant stakeholders are identified |
Stakeholder needs are assessed in a structured way |
Transparent mechanisms exist to balance stakeholder expectations |
|
Customer Focus |
Customer satisfaction is assessed |
Goals & targets are linked to customer needs & expectations. Loyalty issues are researched |
Business drivers of customer satisfaction needs & loyalty issues are understood |
|
Leadership and Constancy of Purpose |
Vision and mission, are defined |
Policy, people and processes are aligned & a leadership model exists |
Shared values and ethical role models exist at all organizational levels |
|
Management by Processes and Facts |
Processes to achieve desired results are defined |
Comparative data and information is used to set challenging goals |
Process capability is fully understood and used to drive performance improvements |
|
People Development & Involvement |
People accept ownership and responsibility to solve problems |
People are innovative and creative in furthering organizational objectives |
People are empowered to act and openly share knowledge and experience |
|
Continuous Learning, Innovation and Improvement |
Improvement opportunities are identified and acted on |
Continuous improvement is an accepted objective for every individual |
Successful innovation and improvement is widespread and integrated |
|
Partnership Development |
A process exists for selecting and managing suppliers |
Supplier improvement and achievements are recognised and key external partners are identified |
The organization and its key partners are interdependent. Plans and policies are co-developed on the basis of shared knowledge |
|
Corporate Social Responsibility |
Legal and regulatory requirements are understood and met |
There is active involvement in society |
Societal expectations are measured and action taken |
